The procedure opened in September for the application of tourist places for ETV in Mallorca will have to be repeated due to IT incidents that prevented the proper processing of the submitted applications.
As explained in another article, the second transitional provision of Decree-Law 4/2025, of 11 April, created two pools of temporary tourist places: one for hotel establishments and another for holiday rental homes (ETV).
In Mallorca, the Resolution of the Governing Board of the CBAT of 9 June 2025 approved the conditions, requirements, procedures, and prices for access to the tourist places included in the aforementioned pools, and set a first call for the acquisition of ETV places on 1 September of this year.
However, an initial IT failure prevented the opening of the procedure on that date. Indeed, at 8:45 a.m., a general crash of the CL@VE electronic identification system occurred, and given the risk of breaching the principle of equality among applicants, the president of the CBAT decided to postpone the start of the call to the following day, 2 September 2025.
That same day, new IT incidents occurred which, after a few minutes of apparent normality, caused the impossibility of submitting and registering applications. Despite the difficulties experienced by users trying to take part in the procedure, the call remained open.
It has now been announced that the high number of applications submitted on 2 September caused the system to collapse, making it impossible to determine the exact order and validity of the submitted applications. In light of this situation, the president of the CBAT has issued a Resolution declaring the impossibility of resolving the procedure and ordering its repetition, due to a possible breach of the principle of equality among interested citizens.
Furthermore, the Administration reserves the right to reformulate the allocation criteria through a new Agreement of the Governing Board of the CBAT.
Given that the submission of a very high number of applications was foreseeable, it is striking that the necessary measures were not adopted to ensure effective equality among applicants—either through a more robust IT system or by means of legal mechanisms alternative to the mere chronological order of submission.
The repeated technical failures in procedures of such importance highlight the need to review the means and criteria used to manage public calls, especially when they affect such a sensitive sector as tourism.